A. Yes.

We have also successfully interfaced with DEX, Excel, NACT, Harris, Rolm, NEC, Mitel, as well as other switches, various call buffers and polling devices.

A. Yes, we support most major (and many minor) vendors.

In fact, CAS allows you to process up to 99 different call record inputs, while maintaining the ability to report on each individually.

A. Yes.

We will write programs to move your existing database into CAS.

A. Yes.

There is virtually no limit to HLS file capacities with proper hardware configurations.

A. Once the hardware is installed and operational, CAS installation takes only one day.

Training and system configuration is generally one month

A. JUST ONE! A billing manager.

A. Usually specialized hardware is not required. However, Highland Lakes Software will recommend a system configuration, as well as reliable vendors, for any hardware you don't obtain from a local supplier.

Frankly, many of our new customers install CAS on equipment that they already have. Additionally, you may opt to run under Windows2000 or later; desktop or server.

A. That is an unlikely outcome. Ever increasing CPU speeds, multiprocessor hardware platforms and CAS design allow upward compatible growth paths.

A. Yes.

Automated PICs Out and CARE In are supported.

A. Yes.

CAS supports the Valucom or Telecordia V&H Table formats.

A. Yes. However, the flexible design of the system minimizes it.

You may also choose to use the Pervasive P.SQL database which will allow full access to CAS data

A. Yes. More than 1,000,000 rate tables may be defined and selectively assigned to your customers.

A. Yes. It also offers provides banded Mexico rating and stores 16 digit numbers.

A. Yes.

Additionally, originating 800 ANl's will be printed on statements. Also, CAS handles Operator Service, Calling Card calls, Faxes, Cellular/PCS and Voice Mail.

A. Yes!

Volume tables offer discounting by hours or dollar volume, by time of day, by call destination, etc. Different volume tables may be selectively assigned to your customers and also may be shared by customers. Both calls and Recurring/Non-recurring Charges may be discounted.

A. Yes, including local services, wireless, cellular, paging, IVR services, Internet, VoIP, etc.

A. Yes. Up to 20 different management summaries may be selectively assigned to customer statements.

A. Yes. Commissions may be paid to multiple salespeople per account and you can pay different rates on varying kinds of calls or products. You can even pay different sales people for individual services under one account.

A. Yes. Full EMI billing support is available for all local exchange providers, or outsource agents, that offer that service.

CAS also provides you with the ability to send customer charges to credit card clearing houses for payment.

A. Yes. A complete accounts receivable system maintains historical, as well as current balance information.

Aging reports may be printed for four aging periods, which you may define/re-define.

A. Yes. CAS will calculate late charges, as well as produce past due notices.

In addition, you may choose to offer prompt payment discounts, too.

A. The design of the recurring and non-recurring charges function allows for virtually any billing scenario.

Equipment (Rental, Lease and outright Purchase), service fees, USOCs, local dial tone, voice mail, WATS Access Lines, T1s/E1s -- you name it!

CAS also supports the special tax/surcharges sometimes required for local service billing.

A. The CAS Customer Service module allows free form notes for each customer contact. These notes, along with other contact information may be stored on-line for instant retrieval, indefinitely.

Additionally, you may schedule future tasks/reminders and a wide variety of management reports are available to keep you abreast of customer service activity.

A. Yes, CAS supports the Pervasive P.SQL database to allow full access to the data.

A. Yes. In fact, the system includes Product Catalog support, which allows you to make up product bundles containing multiple items.

This way, if you bundle, say, hosting, 100 MEGs of bandwidth and 5 pages of web design into a single product, you can manage and track it as a unit, or by its individual components.

A. Yes. So long as your server or router provides a data stream concerning usage items, CAS can merge this information and rate it for billing.

A. Yes, CAS is a convergent billing platform.

Plus, you have great control about how various services appear in the statement. You can determine the order in which services appear, use up to 100 characters of description per service, present the services in summary form or detailed (itemized), and more.

A. You can:

1. Print statements to paper and mail them yourself
2. Send them to disk and outsource to a laser printing and mailing company;
3. Send a paper bill, but transmit the charges to a credit card clearing house
4. Send them to the Internet for Electronic Billing Presentment & Payment (EBPP)
5. Using EMI, send your charges to an ILEC/RBOC/Outsource for LEC billing.

And, if you like, you can use all five methods, depending on your needs.

In addition, you can generate complex statements, with a number of management summaries, for your large corporate accounts, or simple one page statements, for basic service customers.

Statement format and content can be varied on a customer-by-customer basis.

A. CAS includes a fully-competent taxing and compliance subsystem.

Up to twenty different taxes may be included on each billing transaction (per call, per recurring item, etc.), from an unlimited universe of Tax Types.

You may setup tax rates yourself, outsource your transactions to a tax rating service, or "handshake" with an on-premise national tax database system.

You choose the method that best serves your volume and needs.